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Privacy Policy

One South Broad Street | 14th Floor
Philadelphia, PA | 19107
Office: 215.893.1900
e-mail: philadelphia_orchestra@philadelphiaorchestra.org
Hours: M-F 9 am - 5 pm

This website is maintained by the marketing department of The Philadelphia Orchestra for the primary purpose of providing information about the Orchestra's performance schedule and to allow visitors to purchase subscriptions, single tickets, merchandise, and other events via secure transactions through the Internet.

Automatically Gathered Information
The web servers hosting our site collects some information about visitors to our site automatically. This information is used to help us better understand our visitors by compiling server statistics regarding how visitors are using our site.

The type of information gathered in this manner may include:

  • The length of time spent browsing the site
  • The domain name and/or ISP address used to visit the site (MSN, AOL, etc.)
  • The type of browser(s) being used to access the site (IE, Netscape, etc.)
  • The type of operating system(s) used (Windows 98, NT, MAC OS, etc.)

Please note: e-mail addresses are not automatically gathered.

Like most other websites, The Philadelphia Orchestra's site deposits certain bits of information called "cookies" in a visitor's computer. Cookies are sent back only to the website that deposited them when a visitor returns to that site. Cookies can tell us how and when pages in a website are visited and by how many people. This technology does not collect personal, identifiable information; the information collected is in an aggregate, non-identifiable form. We hope to use the information we collect through this technology to improve our site.

Information You Provide
1. E-mail Address

Visitors to our site may choose to join our e-mail club in order to receive news, special announcements, discount ticket offers, and other information from The Philadelphia Orchestra via e-mail. Every e-mail sent by The Philadelphia Orchestra allows the recipient be removed from our list.

An e-mail address is also requested as part of the online order form for ticket and merchandise purchases. From time to time, these will be added to our e-mail database. At that time, you will receive a confirmation e-mail regarding your order. To unsubscribe to our e-mail list please contact patronservices@ticketphiladelphia.org, or follow the instructions at the bottom of the e-mail you receive from the Orchestra.

The Philadelphia Orchestra does not share its e-mail addresses with any outside organizations unless it is regarding a Philadelphia Orchestra event.

2. Financial Information

When ordering tickets or merchandise online from The Philadelphia Orchestra's website, we will require you to fill out a secure online order form which may request information such as name, billing address, shipping address, day and evening phone numbers, e-mail address, credit card number, and expiration date. This information is used to process your transaction, and to contact you if there is a problem processing your order.

All demographic information (name, mailing address, e-mail address, etc.) relating to ticket purchases is entered and stored in the box office ticketing system. For reasons of security, credit card information is not stored on our Web server. We will retain order information for our records, but this information is never shared with third parties.

The Philadelphia Orchestra will send a confirmation e-mail that allows visitors to keep track of their online orders.

3. Contact Us/Updating personal information

To help The Philadelphia Orchestra maintain the accuracy of your personal information we ask that you notify us when you change your address, phone number, e-mail address or other personal information. Visitors can contact patronservices@ticketphiladelphia.org to update their personal information or contact Patron Services at:

The Philadelphia Orchestra
Patron Services
230 South Broad Street
Suite 800
Philadelphia, PA 19102

Please provide your old and new contact information so we can make the appropriate corrections.

Terms of Use
The information provided on this site is for general use by its audience, and all programs and artists are subject to change without notice. Information contained on this site is presented "as is" and may contain inaccuracies.

This site is owned, operated, and maintained by The Philadelphia Orchestra. Unless otherwise specified, all information and content of this site, including text, logos, graphics and site design, are the sole property of The Philadelphia Orchestra.